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Portal won’t cope with extension, says Law Society

Industry News : 7 June 2012

In its response to the Ministry of Justice’s call for evidence on personal injury claims published today, the Society argues the portal is ‘just about capable’ of dealing with the existing RTA claims load. That burden will inevitably rise if the government succeeds in raising the RTA limit from £10,000 to £25,000.

The Law Society said ‘There can be no assurances that the portal will cope with an additional major increase in use if employer's liability and public liability claims have to be made through it.  The existing structure was put together in a rush and, although its performance has improved considerably, we would not wish the same rush and risk occurring again.’

Justice ministers want to slash the £1,200 maximum solicitor’s fee for each case going through the portal. Based on a survey of personal injury firms, the Law Society found the lowest base cost of running an RTA portal case is currently £866.33. This is based on a median of 10 hours spent by claimant firms on each case.

The Society’s response calculates that solicitors will have to earn £974.96 per case if they want a 10% profit, although this might not be sufficient incentive for firm owners to take on the risk involved in each case. It estimates a 20% mark-up, resulting in a £1,063.60 fee, would be the most appropriate.

In real terms, guideline hourly rates have already reduced by 7% since 2010 - with the savings directly benefiting insurers. The response also questions how easy it will be to extend the upper limit of claims in the portal the society points out.

According to the Judicial Studies Board guidelines, the range of damages for minor brain damage is £10,000 to £28,500, whilst orthopedic injuries at this level are likely to require more than one medical report.

On average higher value cases between £10,000 and £25,000 take 24 hours - and the Society states this must be reflected in the fees payable. The Society also recommends the 15-day limit for insurers to respond to claims should be retained. It added that insurers not responding in time is the most common reason for cases dropping out of the portal.

The MoJ said it will publish a response to the consultation this summer.